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Delivery/Returns

 terms and conditions.


Delivery

All items are delivered  on a DPD carrier.

90% of all roof windows are in stock and will be delivered in 3 days.

If an item is out of stock we will confirm delivery to you.

Roto dimout blinds are delivered in max of 2 weeks from roto germany.

Energy saving blackout blinds are delivered in 6-7 working days an email will be sent to you when despatched so you can track this item.

Sun tubes,domes and ladders are on a 5-6 day delivery

 

Returns

All items are delivered on a carrier you must sign for check for damage any damage must be reported to our office in 24hrs and signed for damaged.


Windows

If you order the wrong window  you must call the office in 24hrs a charge will be made to recollect the parcel and the item will be refunded boxes must be return unopened.

Blackout Blinds

If for any reason you decide to return your order,send an email stating your order number and reason for return.

We will process your request and inform you of the required action by email.

If for any reason you decide to return your blinds, please note we will raise a charge of a minimum of £19.95 per order to cover our costs in arranging collection or you may arrange for your order to be shipped back to us by your own means.(If nobody is in on the agreed collection date an additional charge will incurred for any subsequent collections).

If you return any blackout blind that have been incorrectly ordered by yourself, within 14 days in their original condition (unopened with any seals intact) you will be charged an administration fee as follows:

Stock/ready made blinds (skylight blinds) or opening poles will be charged at 25% of the returned order cost.

This charge will apply in all instances unless the blinds that you have received are different to those ordered or are damaged/faulty upon delivery.

Please notify us of any faulty/damaged items within 24 hours of receipt.

Please ensure you give us the correct size information when ordering, as we cannot be responsible for charges incurred for returning blinds that have been ordered incorrectly.

All blinds must be in a good condition and working order.



Dimout standard roto roller blinds cannot be returned as made to order in germany and poland please make sure you order the correct size and colour.


Fabric colours are available to check colours please ask for details.


Warranty

All blinds are covered by a 3 year blinds warranty
Roto windows are covered for 15 years
Velux windows are covered for 10 years



PAYMENTS

We use the paypal service which also takes all credit cards on-line fast and safely.



OFFICE STOCKBRIDGE PLACE DONNINGTON CHICHESTER WEST SUSSEX PO198QH 

                                          

 

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Sola Skylights

Click here to download the Sola Skylights Brochure

Click here to download the Roto catalogue to see the full range of Roto Roof Windows

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